Helping you to get help.
OCP / New Zealand / 2020
For years, OCP and other EAP providers have relied on phone booking services to put employees in touch with the critical counselling and support services they provide.
While picking up the phone is easy for many, for others, it’s an obstacle between them and the help they need. With OCP aware of this issue, we suggested that an overhaul of their existing appointment system was necessary to connect as many workers as possible with the support they deserve.
Online booking systems eliminate the stress that comes with making an appointment over the phone. With this fact informing each aspect of the project, we looked to a responsive web app to house our solution.
Available on mobile and desktop, this service has revolutionised OCP’s appointment system and prioritised accessibility—users only need to follow three simple steps to get the support they need.
The success of this innovation is evidenced by OCP’s net increase of appointments per month, with no change to the rate of bookings made through their existing phone service. This unprecedented uptake in services makes it clear that MyOCP has eliminated the barrier between hundreds of Kiwis and the support they deserve.